Most Communities Aren’t Ready for the Families Who Walk In, and It Shows

Entering assisted living can be a daunting experience for new families seeking emotional support. Unfortunately, many facilities are ill-equipped to provide the necessary guidance during these initial visits, as their focus tends to be on day-to-day operations. The impact of COVID-19 has exacerbated staffing shortages and resource limitations, forcing staff to take on multiple roles. As a result, first-time families often find it challenging to navigate the complexities of the assisted living environment.