Question 1

How do I get help with my Alita AI agent?

Accepted Answer

Submit a support request through the Alita support page and our team will get back to you. You can describe your issue, attach screenshots, and our team will respond with a solution.

Question 2

How do I set up Alita on my website?

Accepted Answer

Alita requires one small line of code added to your website — no IT team needed. Once installed, Alita automatically learns your locations, services, open roles, and scheduling rules. Most teams go live in under 60 seconds.

Question 3

How do I update my qualification questions or scheduling rules in Alita?

Accepted Answer

Qualification flows, screening criteria, and scheduling rules are all configurable through the Alita Hub dashboard — no code required. Changes take effect immediately across your chat and voice agents.

Question 4

How do I connect Alita to my calendar or scheduling system?

Accepted Answer

Alita integrates directly with your existing scheduling system through the Alita Hub. Once connected, qualified leads and applicants book directly onto your team's calendar with automated confirmations and reminders sent automatically.

Question 5

Where can I see the conversations and leads Alita has captured?

Accepted Answer

All conversations, quality scores, and booked appointments are visible in real time through the Alita Hub dashboard — with full conversation history and AI-generated summaries for every interaction.

Question 6

Can I customize Alita for different locations or care types?

Accepted Answer

Yes. Alita supports multi-location configuration with separate qualification flows, scheduling rules, and routing logic for each location or care type — all manageable through the Alita Hub without any code changes.

Support

Need a hand?

Need a hand?

Whether you need support, want to report a bug, or request a feature, we're always happy to help.

Whether you need support, want to report a bug, or request a feature, we're always happy to help.

Support

Need a hand?

Whether you need support, want to report a bug, or request a feature, we're always happy to help.

Email

Subject

Description

Join the senior care teams that never miss a lead.

Join the senior care teams that never miss a lead.

Senior care AI: frequently asked questions

How do I get help with my Alita AI agent?

How do I set up Alita on my website?

How do I update my qualification questions or scheduling rules in Alita?

How do I connect Alita to my calendar or scheduling system?

Where can I see the conversations and leads Alita has captured?

Can I customize Alita for different locations or care types?

Senior care AI: frequently asked questions

How do I get help with my Alita AI agent?

How do I set up Alita on my website?

How do I update my qualification questions or scheduling rules in Alita?

How do I connect Alita to my calendar or scheduling system?

Where can I see the conversations and leads Alita has captured?

Can I customize Alita for different locations or care types?