Building AI That Understands Human Emotion

So how to design a system to be empathetic, which is a critical consideration for AI development, I think starts with the most human component of AI development, which is system prompt engineering. These large language models that our products interface with, they're essentially gonna follow the instructions that the human cultivates for the machine. Right? It is the responsibility of the developer to build the appropriate guardrails, to establish tone, to provide the business context instructions, to basically teach the machine what humans expect, how humans respond to language, what language is positive versus what language is negative, what language is risky versus what language is not risky by just taking the time as a developer through your own mastery of the English language, build instructions that teach this black boxed reasoning machine how to make sense of and contribute to human emotion. I think that's the artistry layer of it and it starts with the developer's attention to detail when building out the initial set of guardrails.