Chatbots Frustrate. AI Agents Actually Help

I can't tell you how many times I've been frustrated calling a, unnamed cable company and getting stuck in their phone tree and yelling a representative at the top of my lungs into my phone. The phone tree is the same as a chatbot. It has a certain amount of options that you programmed in. If you don't get into that model, if you need something a little bit different, then you're out of luck. And this is where the AI agent is able to compensate, where you would screen representative at the top of your lungs into your phone. Now you don't have to. You can interact with an agent that gives you all of the answers that you're looking for. Anything that is available to it, they can provide to you and give you feedback. And so you get the right answer more quickly with way less frustrations and, significantly less broken phone screens. Alita has conversational intelligence, and, it's not a specific script that it's going off of. It can speak to you in many different languages. It can respond to completely random questions that your chatbot has never even thought about answering. The range is quite different. So is it a chatbot? Yes. It's a very, very small part of what it does, but it also has a ton of disabilities the child does.