Alita Success Story | Right at Home Englewood

Shana Willis of Right at Home discusses how implementing automated customer service systems has transformed their operations. They emphasize maintaining quick response times - answering phones within three rings and responding to emails within 24 hours - to avoid losing potential customers to competitors. The automation has eliminated repetitive tasks like duplicating responses and reduced the burden of constant manual follow-ups. The system now handles initial customer interactions online, collecting basic information and scheduling appointments before the business owner gets involved. This has resulted in more qualified leads and streamlined the consultation process, allowing customers to choose between face-to-face meetings or phone calls. The speaker believes this automated approach represents the future of customer service.