Alita Success Story | Right at Home Englewood

I don't do the typical nine to five. I mean, if it's six, seven thirty at night, I'm responding still. I do it. We're very consistent that you're answering the phone within three rings. You're responding within an hour. You're emailing back within twenty four hours because you can call another agency and move on. We felt we were missing opportunities. We weren't really hundred percent satisfied with our luck side. We had grown fast, and we needed more accessibility. I feel like Groundhog Day sometimes is duplicating the same responses over and over, know, just a different family or a different account. The burden definitely of the constant emails, constant calls, I think that's a huge relief because prior to this, I call in, I have to call them back, assess their needs, try to get them to commit to a day and time, six or seven steps that they could do all online. And by the time I get it in my email, I have their basic information. I know what they're calling for, and I know I have an appointment with them. I think we're getting more qualified people in by the time they come in for a face to face interview. I think it's helping guide people to make them understand what right at home is, a basic summary of what we offer, and then they have that opportunity to next steps. Do you want a face to face consultation? Do you want to do, you know, fifteen to thirty minute call? Once you can get them to commit to that, I feel like, you know, they're gonna go with your peer. This is going to be the wave of the future.