Matt discusses two critical issues in healthcare: hiring and patient resident intake, which are often hindered by poor communication methods. Many inquiries from potential patients go unanswered or are delayed due to reliance on ineffective contact forms. Personal experiences reveal the inefficiencies in care service responses, exacerbated by an impending nursing staffing crisis expected by 2030. With the demand for care projected to double in the next decade, the introduction of an AI agent like Alita aims to automate mundane tasks and streamline the process, allowing users to easily get qualified and book meetings.